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FAQs

The PrivacyDefence plan is sold on an individual basis only, and is available to those over 18 years old.

Experian recognise that by having all these services bundled together as one product and available in an easy to use app, PrivacyDefence are helping simplify the process of keepjng your data safe as well as saving you money.

The CyberAgent technology and the strength of the database, we have close to 4 billion records and about 50 million being added every month and offer an Experian assisted restoration service to help if our scans find your details have been made public.

Social Media Monotring, Dark Web Monitoring and Assisted Restoration are all offered as one package, we want you to have the best services in one package to help you safeguard your data.

All your data is encrypted and secure on Experian servers, none of your data is stored within the app.

The Privacy Defence app is for individual use, your brother will need his own membership.

If you don’t have a passport or credit card number, then you don't need to add it to the app, we will only monitor the details that you give us.

You will receive in-app alerts informing you of exactly what we have found. You can then use the Assisted Restoration service from within the app to speak to one of our Specialists.

Your details are encrypted and secured on Experian servers.

To monitor your details and make sure that your personal data does not turn up on the web, we need to know what that persoanl data is.

The scan looks to see if any of the details that you have entered like credit card numbers and passport numbers are on the dark web, your data should be private and we will send you an alert on your smartphone if it is not.

Simply contact our customer service team on 0330 124 4351 and we'll take care of you.

Simply contact our customer service team on 0330 124 4351 and we'll take care of you.

If your app is showing an alert then our monitoring systems have found something of concern and you can contact our Assisted Restoration Specialists to help you.

There is a six month minimum period, after which the membership is ongoing, you pay monthly and have peace of mind knowing your data is being monitored by Experian.

Simply contact our Customer Support team on 0330 124 4351 and we'll take care of you.

The app using Experian's encryption and all your data is secure within Experian servers.

No, this is an individual plan for monitoring only your own personal details.

No, we monitor all sites where your personal details may be at risk.

Yes, only enter the data that you wish to have monitored.  The more data monitored, the safer your data will be.

No you don’t have to provide all your details, for example if you don't have a passport you don’t have to add the passport number, but the more details you provide us the more we can help to protect you.

You will receive in-app alerts informing you of exactly what we have found. You can then use the Assisted Restoration service from within the app to speak to one of our Specialists.

We continually scan millions of pieces of data, when your data is found on the dark web we inform you through the in-app alerts.

You will immediately receive an alert on your smartphone. A report is generated in the app telling you exactly which of your details have been found on the dark web, then you can use the Assisted Restoration service from within the app to speak to one of our Specialists.