Membership Questions 0330 124 4351

PrivacyDefence Terms Of Service

PrivacyDefence - Our Agreement

 

  1. THIS AGREEMENT
    1. What these terms cover. These terms and conditions are an agreement (this “Agreement”) between you and PPLSI Limited trading as LegalShield UK in respect of your PrivacyDefence Plan and the services we provide to you or to which we give you access as part of this PrivacyDefence Plan.
    2. Why you should read this Agreement. By purchasing a PrivacyDefence Plan, you agree to be bound by this Agreement. Please read this Agreement carefully before you purchase a PrivacyDefence Plan. This Agreement tells you who we are, how we will provide the PrivacyDefence Plan to you, how you and we may change or end this Agreement, what to do if there is a problem and other important information.
    3. Other documents you should read. As well as this Agreement, other additional terms and policies may apply to the PrivacyDefence Plan, our relationship with you, and your use of the PrivacyDefence Plan and any other services we provide, as published by us on the Website or otherwise communicated to you from time to time, such as our privacy policy, our cookies policy, and our Website terms of use. These may be updated from time to time.
  2. DEFINITIONS AND INTERPRETATION
    1. This Agreement contains various words that start with a capital letter and have a defined meaning. We set out below what these defined words mean.
      • Agreement Purposes: means the purposes of LegalShield UK and/or the Service Providers providing the Services as set out in this Agreement and/or in any privacy notices given to the Member, and for such other purposes as the parties may agree from time to time.
      • App: means the software application known as “Privacy Defence” available for download onto a handheld or mobile device.
      • Applicable Law: means all legislation, regulations, and other rules having equivalent force which are applicable to the provision or use of the Services under this Agreement.
      • Assisted Restoration Service: means the services set out in Schedule 2.
      • Business Day: means a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business.
      • Charges: has the meaning given to it in clause 5.1.
      • Data Protection Legislation: means the Data Protection Act 2018 (to the extent that it remains in force from time to time), the GDPR and any other UK data protection law (each with effect from the date on which it becomes part of English law).
      • Documentation: means any or all of the Specification, user documentation, product documentation, technical documentation including guidelines relating to data security and access, and/or statements of functionality.
      • Excluded Matters: means matters which are not covered by the PrivacyDefence Plan, as set out in Schedule 4.
      • FCA: means the Financial Conduct Authority of the United Kingdom.
      • GDPR: means the EU’s General Data Protection Regulation, to the extent that it is applicable in the United Kingdom.
      • Helpline: means the call centre helpline referred to in Schedule 2.
      • LegalShield UK: means PPLSI Limited, a company incorporated and registered in England under number 11011302.
      • Member Data: means any of the data (including Personal Data and Member Monitored Data) and/or databases supplied by the Member and provided to LegalShield UK in connection with this Agreement but excluding any data supplied to the Member by LegalShield UK and/or by the Service Provider.
      • Member: means the person who subscribes to and becomes a member of the PrivacyDefence Plan.
      • Member Monitored Data: means the personal information set out in Schedule 3, which is submitted to LegalShield UK via the App for the purposes of the Monitoring Services.
      • Minimum Term: means the six month minimum fixed period (or other such period as agreed between you and LegalShield UK) for the Member’s subscription to the PrivacyDefence Plan which starts when your application for the subscription to the PrivacyDefence Plan is accepted by us in accordance with clause 4.1.
      • Monitoring Services: means the Services set out in Schedule 1.
      • Notice Date: means the date on which you give us notice of your intention to end this Agreement.
      • Payment Date: means each date on which the Charges are debited from your payment account.
      • Permitted Purpose: means for the Member’s personal use in the United Kingdom and not for any commercial or business use and in any event not for the provision of bureau services to any third parties.
      • Personal Data: has the meaning specified in the Data Protection Legislation.
      • PrivacyDefence Plan: means your subscription to access and use the Services provided through the App or any other medium.
      • Scorecard: means a statistical formula derived to aid decision making and any supporting material in relation to such formula.
      • Services: means the services described in clause 4.6 of this Agreement.
      • Service Data: means the data (including Personal Data, alerts, reports, updates) and/or databases and/or scores supplied by LegalShield UK or a Service Provider to the Member in connection with this Agreement but excluding the Member Data.
      • Service Materials: means software and any materials, Documentation, Scorecards, the App, the Website or other items developed and/or licensed by LegalShield UK and/or the Service Provider to the Member in connection with this Agreement and includes Service Data.
      • Service Provider: means a third party who assists LegalShield UK in providing some or all of the Services (and whose details may be published on the Website and the App from time to time).
      • Significant Changes: has the meaning given in clause 9.4.
      • Specification: means any document identified as a specification in LegalShield UK’s and/or the Service Provider’s standard configuration for the Services from time to time.
      • Subscription Day: means the day in the Subscription Month on which you became a Member.
      • Subscription Month: means the calendar month in which you become a Member.
      • User Access Device: means any identification code, username, password, digital certificate, web certificate or any other security device provided by LegalShield UK or the Service Provider and used by the Member to access the Services.
      • Website: means www.privacydefence.co.uk
    2. References to clauses and schedules in this Agreement are to clauses of and schedules to this Agreement. References to paragraphs are to paragraphs of the Schedules. The Schedules to this Agreement form part of this Agreement.
    3. References to “we”, “us” and “our” and similar expressions are to references to LegalShield UK, and references to “you” and “your” and similar expressions are to references to the Member.
  3. INFORMATION ABOUT US AND HOW TO CONTACT US
    1. Who we are. We are PPLSI Limited, a company registered in England and Wales. We trade as “LegalShield UK” and in this Agreement all references to “LegalShield UK” refer to PPLSI Limited. Our correspondence address is 4220 Nash Court, Oxford Business Park, Oxford, Oxfordshire, OX4 2RU or such other address as notified to you from time to time. Our company registration number is 11011302 and our registered office is at Second Floor, 11 Pilgrim Street, London, United Kingdom, EC4V 6RN. Our registered VAT number is 294 2364 85.
    2. PPLSI Limited is not authorised or regulated by the FCA. None of our employees, consultants or agents are authorised to provide credit information services or to provide you with any other regulated advice. We provide you with the Monitoring Services (as set out in Schedule 1) and we provide you with access to the Service Provider, who may provide you with the Assisted Restoration Service (as set out in Schedule 2). We will not provide you with the Assisted Restoration Service.
    3. How to contact LegalShield UK. You can contact LegalShield UK by telephoning our customer service team at 0330 124 4351 or by writing to us at [email protected] or

4220 Nash Court, Oxford Business Park, Garsington Road, Oxford OX4 2RU

    1. How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order or such other electronic communications means as are available to us. When we use the words "writing" or "written" in this Agreement, this includes emails and other electronic means of communications.
  2. OUR CONTRACT WITH YOU
    1. How we will accept your order. By submitting your details via the order process on the Website or the App, you are making an offer to us to subscribe to the PrivacyDefence Plan. We reserve the right to reject any offer in our discretion, for any or no reason. Your offer will only be accepted by us and a contract formed when we have successfully verified your details and communicated (including by email) to you in writing the acceptance of your offer, at which point we will provide you with access to your PrivacyDefence Plan. We will try to process your offer promptly, but we do not guarantee that your PrivacyDefence Plan will be activated by any specified time.
    2. Member: You must be at least 18 years of age and resident in the United Kingdom to be a Member and to purchase a PrivacyDefence Plan. This Agreement is between LegalShield UK and the Member. You will only be entitled to access and use the Services whilst you meet the criteria to be a Member.
    3. Excluded Matters: Certain matters and services are excluded from the scope of the PrivacyDefence Plan. We call these the “Excluded Matters” and they are set out in Schedule 4 to this Agreement. LegalShield UK and/or the Service Provider will, in their sole discretion determine whether a matter is an Excluded Matter. You will not be able to seek assistance in relation to any Excluded Matter under your PrivacyDefence Plan.
    4. Availability: We will try to ensure that the Monitoring Services are available to Members at all times. Our ability to provide the Services is dependent on the Service Provider providing the Services to us (in the case of the Monitoring Services) or you (in the case of the Assisted Restoration Service). Accordingly, availability of the Services could be affected by factors outside of our control, such as the availability of a Service Provider, the ability and/or willingness of a Service Provider to provide any Services, Services not being available because the Service Provider is undertaking maintenance work or is affected by emergencies, and other technical and/or environmental factors. The Services will not be available during the period of any maintenance undertaken by the Service Providers or their subcontractors. Such maintenance may be scheduled maintenance or to deal with emergencies.
    5. Service Providers: Our Service Providers are independent, third party service providers and do not in any way represent LegalShield UK. They are not LegalShield UK employees or agents. Our ability to provide the Services is dependent on the Service Provider providing the Services to us (in the case of the Monitoring Services) or you (in the case of the Assisted Restoration Service). LegalShield UK will (if in its sole discretion it deems it appropriate) use reasonable endeavours to provide the Services, including giving you access to a Service Provider and/or the Services. However, LegalShield UK cannot guarantee the provision of all or some of the Services or access to a Service Provider or the provision of all or some of the Services.
    6. Services: The services that you will have access to as part of your PrivacyDefence Plan comprise use of the Monitoring Services (as defined at Schedule 1) and, when available, access to a Service Provider who may provide you with the Assisted Restoration Service (as set out in Schedule 2).
    7. Use of the Services: In order to become a Member and access and use the Services you must:
      1. be aged 18 years or over and be resident in the United Kingdom at all relevant times during the provision of the Services;
      2. pass all necessary security and credit checks;
      3. comply with your obligations (including your payment obligations) as set out in this Agreement and any other terms notified to you from time to time that a Service Provider requires you to comply with in order to receive and benefit from the Services;
      4. not attempt to use the Services for anything illegal, immoral or improper;
      5. not share your details with any person or otherwise allow any person to access, use or benefit from the Services;
      6. give to LegalShield UK and, where applicable, the Service Provider the information LegalShield UK and/or the Service Provider reasonably ask for;
      7. not give false information to LegalShield UK and/or any Service Provider;
      8. follow all reasonable instructions which LegalShield UK and, where applicable, the Service Provider give you and any reasonable guidelines LegalShield UK and, where applicable, the Service Provider make available to you;
      9. not use the Website or the App or any other mode of communication to make or send abusive, offensive, indecent or nuisance calls or communications; and
      10. not access or use the Services in any way other than for the Permitted Purposes or in any way that is not in keeping with that use reasonably expected of a private individual use, and in particular not access or use the Services for commercial or business purposes.
    8. Terms for the access and use of the Assisted Restoration Service. The Assisted Restoration Service will be provided by the Service Provider to the Member on the Service Provider’s terms which are available by clicking this link https://privacydefence.co.uk/privacydefence-terms-service  and such other terms and conditions of the Service Provider as are notified to the Member from time to time. The Service Provider will be responsible to the Member for the Assisted Restoration Service.
    9. Conditions for access and use of the Monitoring Services. Each Member agrees and accepts as a condition for subscribing to the PrivacyDefence Plan that the Services are not intended to be used as the sole basis for any decision, nor to relieve the Member of his/her obligation to comply with his/her own obligations under Applicable Law. The Service Data is based upon data which is provided by third parties, the accuracy and/or completeness of which it is not possible and/or economically viable for LegalShield UK or the Service Provider to guarantee. The Services also involve models and techniques based on statistical analysis, probability, and predictive behaviour. The Member acknowledges that it is prudent to use, and the Member is responsible for using, the Services as one of a number of factors in the Member’s own decision-making process, and for determining those other factors. Therefore, LegalShield UK and/or the Service Provider will not be liable and will not accept any other liability for:
    1. any inaccuracy, incompleteness or other error in the Service Data which arises as a result of data provided to LegalShield UK and/or the Service Provider by the Member or any third party; or
    2. any failure of the Services to achieve any particular result for the Member.
    1. Conditions for use of the Services and Service Materials. The Member agrees that it will:
    1. use the Services, and/or Service Materials provided under this Agreement for the Permitted Purpose only and in accordance with any Documentation;
    2. not sell, transfer, sub-license, distribute, commercially exploit or otherwise make available to, or use for the benefit of, any third party any of the Services, and/or Service Materials provided under this Agreement, except if and to the extent expressly and specifically permitted by this Agreement.
    3. not (and will not allow any third party to) adapt, alter, modify, reverse engineer, de-compile or otherwise interfere with any Service Materials provided under this Agreement without the prior written consent of LegalShield UK or as otherwise permitted by law; and
    4. only take such copies of the Service Materials as are reasonably required for the Member’s use of the Service Materials in accordance with this Agreement.
    1. The Member shall not copy, interfere with and/or use in any unauthorised way any User Access Device provided by LegalShield UK or the Service Provider.
    2. It is the Member’s responsibility to inform LegalShield UK of any unauthorised use and/or disclosure of any User Access Device provided to the Member so that LegalShield UK and/or the Service Provider can suspend or disable that User Access Device as appropriate. The Member shall remain liable for any and all fees for the Services incurred in connection with the use of any such User Access Device, until the Member has informed LegalShield UK.
  2. CHARGES AND PAYMENT
    1. The price. The monthly price of the PrivacyDefence Plan (which includes VAT) payable by the Member will be the price indicated when you place your order or such other amounts as are communicated to you from time to time while you are a Member (the “Charges”). You agree to pay the Charges. The Charge for your PrivacyDefence Plan may increase each year after the expiry of the Minimum Term as provided in clause 9.2.
    2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we accept your order or give you access to the Services, we will adjust the rate of VAT that you pay, unless you have already paid for the PrivacyDefence Plan in full before the change in the rate of VAT takes effect.
    3. When you must pay and how you must pay. You must pay the Charges by (i) direct debit from a suitable payment account that allows payment by direct debit, and you must maintain an active direct debit or (ii) by credit card, or debit card. You must maintain sufficient funds or credit in the applicable payment account to pay the Charges when they fall due in accordance with the terms of this Agreement. The first Charge shall be debited from your payment account within 10 Business Days of the date on which you become a Member. All subsequent Charges shall be debited from your payment account on or within 3 Business Days of the Subscription Day in each following calendar month during the term of your subscription to the PrivacyDefence Plan.
    4. Late payment. If Charges are not paid in accordance with clause 5.3, due to insufficient funds or any other reason, and you have not terminated this Agreement in accordance with its terms, we may suspend your PrivacyDefence Plan until we have received full payment. If you do not pay the Charges by the due date in accordance with clause 5.3, we can charge you interest on what you owe at 4% above the base rate of Barclays Bank plc. We will use the base rate that was in force when the Charges were due and we can charge you interest until you pay. We may also charge you for any reasonable administration or collection costs which we incur if you do not pay the Charges on time and in full.
    5. Additional charges. In addition to the Charges due to us, you are responsible for paying any internet connection or other telecommunications charges that you may incur by accessing the Website, the App, the User Access Device, the Helpline, or the Services. For example, your mobile network operator may charge you for data or roaming services. You are also responsible for all fees and charges for services provided by a Services Provider which are not within the scope of the Services.
  3. LENGTH OF YOUR MEMBERSHIP
    1. Your membership in respect of your PrivacyDefence Plan will begin on the day when we email you to confirm acceptance of your offer to subscribe to the PrivacyDefence Plan, in accordance with clause 4.1.
    2. Subject to clause 7.1(a), your subscription to the PrivacyDefence Plan will run for the Minimum Term and will continue on a rolling basis for each calendar month thereafter until you give us notice of your intention to end your PrivacyDefence Plan. Your notice to us must be given in accordance with clause 7.3.
    3. If you give us notice of your intention to end your PrivacyDefence Plan (such notice not to expire before the end of your Minimum Term), this Agreement shall terminate on the Payment Date that follows the Notice Date (the “Next Payment Date”) unless the Next Payment Date falls within 5 Business Days of the Notice Date, in which case this Agreement shall terminate on the Payment Date that follows the Next Payment Date.
  4. YOUR RIGHTS TO END THE CONTRACT
    1. You can always end your contract with us. Your rights when you end this Agreement will depend on when and why you decide to end this Agreement:
    1. You have 14 (fourteen) calendar days (the “Statutory Period”) from the date we confirm acceptance of your offer by email in accordance with clause 4.1 to cancel your membership for any or no reason and you will be eligible for a refund of any Charges you have paid. But if you request a refund before the end of the Statutory Period, we reserve the right to refuse a refund if you have made use of the Services during the Statutory Period.
    2. After the expiry of the Minimum Term, you may cancel for any or no reason, but you must give us the appropriate notice as required by clause 6.3 by one of the methods set out in clause 7.3.
    3. If you cancel your membership after the expiry of the Statutory Period but before the expiry of the Minimum Term and there is more than one month of the Minimum Term remaining, you must pay, on cancellation, the Charges owed for each month remaining to the end of your Minimum Term (unless clause 7.1(d) applies).
    4. You may cancel your membership if you do not accept any Significant Changes that we notify you about in accordance with clause 9.4 and you notify us in accordance with clause 9.5 that you do not accept such change.
    1. Your membership/subscription to your PrivacyDefence Plan will end at the end of your notice period, and after that date you will be unable to access or use any of the Services.
    2. How to tell us you want to end this Agreement. To end the Agreement with us, please let us know by phone or email. Call customer support on 0330 124 4351 or email us at [email protected] Please provide your name, home address, details of the order and, where available, your phone number and email address.
    3. Any notice sent by first class post, email or electronically by you will be deemed to have been received by us two Business Days after it has been posted, emailed or sent electronically (as the case may be) by you to us.
  2. OUR RIGHTS TO END THIS AGREEMENT
    1. We may end this Agreement at any time by writing to you if:
    1. you breach this Agreement in any material way;
    2. you do not pay the Charges in full or on time in accordance with clause 5.3, or you become bankrupt or make any arrangement with your creditors;
    3. you do not provide LegalShield UK with information that is necessary for LegalShield UK and/or the Service Provider to provide the Services;
    4. there are no Service Provider(s) who are prepared to provide the Services (or any part of the Services) on terms acceptable to us; or
    5. in our reasonable opinion it is necessary to terminate this Agreement or the provision of the Services for legal, operational, security or technological reasons.
    1. We may withdraw the PrivacyDefence Plan. We may write to you to let you know that we are going to cease to provide the PrivacyDefence Plan. We will give you at least 30 days’ advance notice of our intention to cease providing the PrivacyDefence Plan and will refund any sums you have paid in advance (covering the period from the date that we cease to provide the Services until the date that covers your advance payment) for the subscription to the PrivacyDefence Plan.
  2. OUR RIGHTS TO MAKE CHANGES
    1. Reasonable changes. We may make reasonable changes to this Agreement, to the PrivacyDefence Plan, or to the Website or App or the User Access Device at any time:
    1. to reflect changes in Applicable Laws and regulatory requirements;
    2. to reflect any terms imposed on us by any Service Provider; and
    3. to implement minor technical adjustments and improvements, for example to address a security threat.
    1. Increasing our Charges. We may increase our Charges automatically each year by up to either 1% above the rate of inflation according to the Retail Prices Index (RPI) or by 3% overall, whichever is higher. If we do this, the new fees will come into force on 1 July each year. We use the RPI rate announced in April to adjust your payments (including direct debits) to us.
    2. Updates to digital content. We may also update or require you to update digital content, provided that the digital content shall always match the description that we provided to you before you bought it.
    3. Significant Changes. We will notify you at least one month in advance of any changes coming into effect if we make any changes to this Agreement which are likely to be of material detriment to you, such as changes to the Charges that exceed those provided for in clause 9.2 above, or changes to the Services (“Significant Changes”).
    4. Non-acceptance of Significant Changes. If you do not accept any Significant Changes notified to you in accordance with clause 9.4, you may cancel this Agreement before the date of change.
    5. Acceptance of Significant Changes. If we do not hear from you in accordance with clause 9.5 before the date of the Significant Change, the Significant Change will be deemed to be accepted by you.
  2. YOUR RIGHTS IF WE SUSPEND THE SUPPLY OF YOUR PRIVACYDEFENCE PLAN.
    1. We reserve the right to suspend supply of the PrivacyDefence Plan or any of the Services for any period of time if necessary. We will contact you in advance, if practicable, to tell you we will be suspending the supply of the PrivacyDefence Plan or any of the Services, unless the problem is urgent or an emergency. You may contact us to end this Agreement for the PrivacyDefence Plan if we suspend it, or if we tell you that we are going to suspend it, in each case for a period of more than 7 days and we will refund any sums you have paid in advance for the PrivacyDefence Plan in respect of the period after you end this Agreement.
    2. We may also suspend supply of Services (including your PrivacyDefence Plan) to you if you do not pay. If you do not pay us for the subscription of the PrivacyDefence Plan and related services and products when you are supposed to (see clause 5.3) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the products and services under this Agreement (including access to your PrivacyDefence Plan and the Services) until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of any products or services under this Agreement (including access to your PrivacyDefence Plan and the Services). As well as suspending the services we can also charge you interest on your overdue payments. Please see clause 5.4.
  3. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
    1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with this Agreement, we are responsible for loss or damage you suffer that is a foreseeable result of our breaching this Agreement, but we are not responsible for:
    1. any loss or damage suffered or incurred by you as a result of the actions, advice and omissions of a Service Provider;
    2. any loss or damage that is not foreseeable (loss or damage is foreseeable if it is obvious that it will happen as a result of us breaching this Agreement);
    3. any losses where we are not at fault; or
    4. any financial loss including any loss of income, business or profits.
    1. Limited liability. Where we are legally entitled to limit our liability to you then our liability to you to pay damages or losses shall not exceed 100% of the amount that you have paid to us in the preceding 12 months.
    2. We are not liable for business losses. The PrivacyDefence Plan is for domestic and private use only. If you use the PrivacyDefence Plan for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    3. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your legal rights. If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill then we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
    4. We are not responsible for a Service Provider’s advice, actions or omissions. LegalShield UK does not accept any liability or responsibility for any Service Provider’s actions, advice or omissions. Each Service Provider is an independent third party contractor and it is solely responsible for the provision of the Assisted Restoration Service. We will not provide any Assisted Restoration Service. No representation is made that the quality of the Assisted Restoration Service provided by any Service Provider is greater than the quality of services performed by other similar providers.
  2. DISCLAIMERS
    1. LegalShield UK is not an insurer. The PrivacyDefence Plan is not an insurance product and the Services to which a Member may have access are not pre-paid insurance services of any kind.
    2. LegalShield UK is not regulated by the FCA and will not provide any regulated services to you. A Service Provider may provide regulated services to you as part of the Assisted Restoration Service. LegalShield UK has no responsibility for the Assisted Restoration Service. The Service Provider is solely responsible for ensuring that it has appropriate permissions and authorisations from the FCA for providing the Assisted Restoration Service.
    3. LegalShield UK has no influence over a Service Provider’s technology, advice or other judgments. Service Providers reserve the right to make independent professional judgments. LegalShield UK has no influence on or involvement in any Service Provider’s actions, advice or omissions.
    4. Certain types of matters are excluded from the scope of the PrivacyDefence Plan. These are set out at Schedule 4. LegalShield UK and/or a Service Provider may determine in their sole discretion whether a matter is an Excluded Matter.
    5. Members are not guaranteed access to a Service Provider as a result of subscribing to a PrivacyDefence Plan. LegalShield UK does not guarantee that Members will receive the Assisted Restoration Service from any Service Provider through the PrivacyDefence Plan.
  3. HOW WE MAY USE YOUR PERSONAL DATA
    1. We will only use your Personal Data as set out in our Privacy Policy which is available at: http://privacydefence.co.uk/privacy-policy. Our Privacy Policy also sets out your rights as a data subject and contains other important information in relation to our processing of your personal data.
    2. By subscribing to the PrivacyDefence Plan and/or accessing or using the Services, you acknowledge that you have been notified that LegalShield UK and the Service Providers may process your Member Data for the Agreement Purposes and as otherwise set out in our Privacy Policy.
  4. OTHER IMPORTANT TERMS
    1. We may transfer this Agreement to someone else. We may transfer our rights and obligations under this Agreement to another organisation or person.
    2. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under this Agreement to another person if we agree to this in writing.
    3. Nobody else has any rights under this Agreement. This Agreement is between the Member and us. No other person shall have any rights to enforce any terms of this Agreement.
    4. If a court finds part of this Agreement illegal, the rest will continue in force. Each of the clauses and paragraphs of this Agreement operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses and paragraphs will remain in full force and effect.
    5. Even if we delay in enforcing this Agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under this Agreement, or if we delay in taking steps against you in respect of your breaching this Agreement, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Services, we can still require you to make the payment at a later date.
    6. This Agreement is governed by the laws of England and Wales and you and we can bring legal proceedings in respect of this Agreement in the English courts.
  5. IF THERE IS A PROBLEM WITH YOUR PRIVACYDEFENCE PLAN
    1. How to tell us about problems. If you have any questions or complaints about the PrivacyDefence Plan, the Services or any product or services we provide, please contact us. You can telephone our customer service team at 0330 124 4351 or write to us at [email protected] or

4220 Nash Court, Oxford Business Park, Garsington Road, Oxford OX4 2RU

 

 

 

Schedule 1 MONITORING SERVICES

Part 1: Non- Credit Monitoring and Alerts

Automated machine monitoring of activity on the internet to see if Member Monitored Data for the purposes of such monitoring is being traded and/or sold online. The automated monitoring technology will search networks, chat rooms and websites worldwide for stolen identity credentials, finding Member Monitored Data.

If this monitoring activity detects that the Member Monitored Data has been compromised, including being bought or sold online, the Service Provider will collect and store all the relevant data it can and the Member will be alerted via the App with the view to enable the Member to take appropriate steps to prevent his/her Member Monitored Data from being misused.

Part 2: Social Media Monitoring

Social media monitoring service alerts a Member of instances where he/she is sharing personal information (such as profile info, comments, wall posts etc.) via social networking sites, which may expose his/her personal data. The social media monitoring service can alert a Member of content that was found within his/her social network profiles that may damage his/her reputation like foul language, sexual content, and drug and alcohol references. This social media monitoring service will cover up to four social media networks selected by the Service Provider in its sole discretion from time to time. Members can connect to this social media monitoring service using their [social media account credentials].

Schedule 2 ASSISTED RESTORATION SERVICE

Assisted Restoration Service Helpline

Access to a premium-free telephone helpline provided by the Service Provider will be available from 7am to 7pm hours a day, Monday to Friday (excluding public holidays) in order for Members to speak to the Service Provider’s call centre agent in relation to their questions in connection with Monitoring Services.

The Service Provider’s call centre agents will try to assist Members with their questions over any alerts sent to the Member as part of the Monitoring Services. As part of this service, the Service Provider’s call centre agent may, if relevant to the query, provide general information to the Member on how the Member may resolve the issue, including where available to the agent, by providing contact details of any company, organisation and/or governmental agency the Member may need to contact. The call centre agent may, to the extent they are available to him, offer to Members template letters which can be used to contact relevant entities and/or agencies. Neither LegalShield UK nor the Service Provider will assist in completing or sending the template letters.

The Service Provider’s call centre agents may when they can, assist a Member that has lost his/her mobile phone and/or credit cards by providing general information on the steps the Member can choose to take in order to render than mobile phone and/or credit cards inoperable.

Schedule 3 MEMBER MONITORED DATA

A Member may provide the following information in respect of such Member to be monitored as part of the Monitoring Services:

  1. 1 National identification number
  2. Up to 10 email addresses
  3. Up to 10 telephone numbers
  4. Up to 10 medical ID numbers
  5. Up to 10 credit/debit card numbers
  6. Up to 10 bank account numbers
  7. Up to 10 retail credit cards
  8. Up to 10 International Bank Account Number (IBAN)
  9. 1 driver’s license number
  10. 1 passport number
  11. Such other elements of information that a Member is invited by LegalShield UK to provide.

Schedule 4 EXCLUDED MATTERS

The provision of the Services shall be subject to the following:

  1. The Monitoring Services shall not include any advice, information, matter or activity which could result in LegalShield UK being in breach of the rules and regulations of the FCA or which would require LegalShield UK to be authorised and regulated by the FCA.
  2. Any matters reasonably determined by the Service Provider or LegalShield UK to be frivolous or an abuse of the Services.
  3. Any matter that is notified to the Member from time to time.